Refund Policy

What you are buying

Customer access to creatormoves365.ai is a Monthly or Yearly subscription. Cancelling stops future renewals; a period that has already been delivered is refundable only under the criteria below.

7-day refund window

You may request a refund within 7 days of the payment date, provided the library has not been substantially accessed — that is, you have not viewed or copied a significant portion of the unlocked prompt text.

Because prompt text is consumable digital content, once a substantial portion has been revealed or copied the subscription period is treated as used and a discretionary refund may be declined.

We use our own access records to make this assessment, and we will tell you the reason if a request is declined.

Always refunded in full

Duplicate charges for the same bundle.

Verified failed delivery — the payment succeeded but access was never granted to your account and we could not restore it.

Billing errors, including an incorrect amount charged or a charge for a bundle you already owned.

Charges you did not authorise, once verified.

How to request a refund

Email support@creatormoves365.ai from the email address on your account, with the payment or order reference shown by the payment gateway and the name of the bundle.

We acknowledge and review within 1–2 business days and tell you the outcome in writing.

How approved refunds are paid

Approved refunds are always returned to the original payment method used for the subscription — we cannot pay a refund to a different card, UPI ID or bank account.

We initiate the refund through Razorpay within 2 business days of approval. Your bank or card issuer then typically takes a further 5–10 business days to post it, which is outside our control.

Refunds are made in Indian Rupees for the amount actually charged. If your bank converted the charge to another currency, the amount you receive back may differ slightly because of exchange rates and bank fees.

Effect of a refund

When a refund is issued, access to the refunded bundle is removed from your account. Your account, and any other bundles you own, are unaffected.

Related policies

See the Shipping & Delivery Policy for how and when access is delivered, and the Cancellation Policy for cancelling before fulfilment.